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  • Creating and Updating Inbound Rates
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  • SMS Setup
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  • Queue Setup and Understanding Reports
  • Call Flow Control Setup
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  • Adding and Removing Extension
  • Pickup, Refill, and Delivery Settings
  • Feature Codes *79/*73
  • Moving Extension Locations
  • PMS Integrations

  • Asterisk

  • Sip Show Peers
  • Sip Show Peer + ext
  • Asterisk/Full Log
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  • Access Log
  • Core Show Channels
  • Time Zone Changes
  • Iptablescfg Modification
  • SNGrep
  • Config File Settings
  • NMAP to find open ports
  • Sip Debug
  • Template Creation

  • Yealink

  • Troubleshooting T29/T54/W52
  • Understanding the basic phone menu
  • Voicemail Setup and Options
  • Headset Setup/Functions
  • Parking

  • Networking

  • VPN
  • LAN to LAN
  • Remote Dialin User
  • WAN
  • Add, Replace, Moves (Static, DHCP, PPPoE)
  • MTU Discovery
  • DNS Set
  • LAN
  • Identify and cross reference by port
  • Identify DHCP Table
  • Identify Static Devices
  • Identify DNS
  • Identify InterLAN Routing
  • Ports
  • Identify Open Ports
  • Identify Port Redirection
  • WiFi
  • Modify (Username, Password, Channel)
  • Identify Wifi Subnet(s)
  • Management
  • Check ARP Table
  • Check DHCP Table
  • Data Flow Monitor
  • Identify HTTP/HTTPS Management Port
  • Enable/Disable Pings from Internet
  • Upgrade, Load Config, Reload Config
  • Change Admin Password
  • Identify MAC Bind
  • Wireless WAN Failover
  • Load Balancing

  • Faxes

  • ATA Connection
  • Fax context/ from internal/ store and forward
  • Deciphering Fax Errors
  • Incoming fax troubleshooting
  • Outgoing fax troubleshooting
  • Adding Numbers to Hylafax server
  • File Drop and other integrations

  • Opie

  • Interfacing with Vendor (iptables)
  • Changing IP and Gateway of Opie (dhcpcd.conf)
  • Setting up HMDI/Monitors to Troubleshoot
  • Setting up Tunnels to remote into equipment
  • File Drop Setup
  • MTR (to hosted/google)

  • Call Routing

  • Creating Inbound Route
  • Reporting Issues to Carriers
  • Setting Caller ID
  • Config Edits
  • Kamailio Routing
  • Purchasing DID's

  • Misc

  • Updating Documentation
  • Leading Friday Support Meetings

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